Hubballi Airport ranked 19th in Customer Satisfaction Survey

Airport Authority of India (AAI) has released the results of the Customer Satisfaction Survey (CSS) conducted among 55 midsized airports in India in between January to June 2022.

Hubballi Airport has bagged 19th place among 55 Airports. Hubballi Airport has secured a Customer Satisfaction Index (CSI) of 4.68 making it the best airport of North Karnataka.

The survey included a total of 33 parameters and 5 other parameters related to Hygiene. Based on all the parameters CSI is given on a scale of 0 to 5 (5 being the best).

Some of the parameters included while determining the Customer Satisfaction Index (CSI) are as follows. Ground Transportation to/from Airport, Parking facilities, Availability of Trolleys.

Efficiency of Check-in Staff, Waiting time at Security inspection, Feeling of being Safe and Secure, Flight Information Screens, Restaurant/Eating facilities.

Walking distance inside the terminal, Availability of Bank/ATM facilities, Shopping facilities, Internet access including Wi-fi, Availability of Washrooms and Toilets, etc.

Also read: 23,852 Passengers used Hubballi Airport in June-2022

Apart from it, 5 other parameters were also considered as far as Hygiene is concerned. The 5 parameters are as follows.

Effectiveness of Safety and Hygiene in Airport, Clarity of Signage about Safety and Hygiene, Ability of Staff to apply Safety and Hygiene, Level of Confidence on Safety and Hygiene, and the Level of Stress experienced.

Mysuru Airport performed the best in Karnataka by securing 15th rank with a Customer Satisfaction Index of 4.76. Belagavi Airport secured 21st rank with a Customer Satisfaction Index of 4.64.

Hubballi Airport had secured 45th rank in the first 6 months of 2021 (January to June 2021). And it improved the ranking to 30th position in the second half of 2021 (Amongst 68 Airports).

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