Hubballi Airport has bagged 5th place in the recently released Customer Satisfaction Survey (CSS) conducted by the Airport Authority of India (AAI) between July to December 2023.
Hubballi Airport has received a Customer Satisfaction Index (CSI) of 4.95 on a scale of 5. Hubballi Airport bagged the 5th place by competing against 58 midsized airports in India.
The survey included a total of 33 parameters and 5 other parameters related to Hygiene. Based on all the parameters, CSI is given on a scale of 0 to 5 (5 being the best).
Some of the parameters included while determining the Customer Satisfaction Survey (CSS) are as follows: Ground Transportation to/from the Airport, Parking facilities, and Availability of Trolleys.
Walking distance inside the terminal, Availability of Bank/ATM facilities, Shopping facilities, Internet access including Wi-fi, Availability of Washrooms and Toilets, etc.
Efficiency of Check-in Staff, Waiting time at Security inspection, Feeling of being Safe and Secure, Flight Information Screens, and Restaurant/Eating facilities.
Apart from it, 5 other parameters were also considered as far as Hygiene is concerned. The 5 parameters are as follows.
Effectiveness of Safety and Hygiene in the Airport, Clarity of Signage about Safety and Hygiene, Ability of Staff to apply Safety and Hygiene, Level of Confidence in Safety and Hygiene, and the Level of Stress experienced.
Also read: Hubballi Airport to get an International Standard Terminal Soon.
Among others, Belagavi, Mysuru and Kalaburagi Airports secured 4th, 22nd and 29th place with a Customer Satisfaction Index of 4.97, 4.69 and 4.53 respectively.
Hubballi Airport had secured 15th rank in the second half of 2022 (July to December 2021). The airport improved its ranking from 30th position in the second half of 2021 (July to December 2021).